Your contact
Lukas Bühlmann
On March 6 2014 (10:00 – 13:00), IMRG, Bond Dickinson, HÄRTING Rechtsanwälte and Bühlmann Attorneys at Law Ltd will host a legal forum in Central London to look in detail at what the coming into force of the European Consumer Rights Directive and its implementation means for cross-border e-commerce between the Switzerland, the UK and Germany.
Experts from Bond Dickinson, HÄRTING Rechtsanwälte and Bühlmann Attorneys at Law Ltd will explain how the new rules are being implemented in the UK and Germany. Switzerland, although not a member of the European Union, also has plans to to strengthen its consumer rights laws. Patrick Kessler, the President of the Swiss Distant Selling Association (VSV) will also be attending to help inform our discussions.
The new rules will potentially:
- Impact your business model through changes to areas such as returns and refunds policies – e.g. cooling-off period extended to 14 days;
- Require substantial changes to your website’s T&Cs and order pages (both for the UK and other countries);
- Impact your cross border strategy and require changes to your customer helpline numbers – for example, what is meant by a basic rate number?
This forum will help attendees to:
- Clarify changes required to order pages, T&C’s and returns and refunds policies;
- Identify differences between the rules in the UK, Germany and Switzerland;
- Identify changes required to website order pages and customer helplines;
- Understand when other countries jurisdictions will apply and what this means for cross-border online sales to Germany and Switzerland.
You will also have the opportunity to ask our experts any questions you have about the new rules and other ecommerce and cross-border issues.
If you are interested in attending this event please contact Bond Dickinson.
Contact: Lukas Bühlmann
